Privacy Policy

Last updated: 3 September 2026

The Greek Fisherman (“The Greek Fisherman”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information that you share with us.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit www.greekfisherman.co.za, make a reservation, contact us, participate in our VIP programme, subscribe to communications or otherwise interact with us.

We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable South African laws.

1. Who We Are

The Greek Fisherman is a restaurant located at:

78 Regent Road
Sea Point, Cape Town, 8005
South Africa

Email: info@greekfisherman.co.za
Telephone: +27 (0)21 418 5411
Website: www.greekfisherman.co.za

For privacy-related enquiries, you may contact us using the details above.

2. Personal Information We May Collect

Depending on how you interact with us, we may collect information including:

  • Your name and surname
  • Email address
  • Telephone or mobile number
  • Reservation details
  • Date and time of your reservation
  • Number of guests
  • Special requests or information you provide in connection with a booking
  • Information submitted through website contact forms or email
  • Information provided when registering for or using our VIP or loyalty programme
  • Birthday information where supplied for VIP benefits
  • Communication and marketing preferences
  • Correspondence between you and The Greek Fisherman
  • IP address
  • Browser and device information
  • Website usage and interaction information
  • Cookie and similar technology information
  • Information reasonably required to respond to an enquiry or provide our services

Where payment is required for a reservation, event or other service, payments may be processed by a third-party payment or reservation provider. We do not necessarily receive or store your full payment card information.

3. How We Collect Personal Information

We may collect personal information when you:

  • Visit or browse our website
  • Make an online reservation
  • Contact us by telephone, email or through the website
  • Make a restaurant or event enquiry
  • Join or participate in our VIP programme
  • Subscribe to a newsletter or other marketing communication
  • Enter a promotion or event
  • Interact with us on social media
  • Visit the restaurant and provide information directly to our staff
  • Use third-party reservation or service platforms connected to our business

Certain technical information may also be collected automatically through cookies, server logs and similar technologies when you use our website.

4. Online Reservations

Online reservations for The Greek Fisherman may be facilitated through Dineplan, a third-party reservation platform.

When you use Dineplan, information required to process your booking may be collected and processed by Dineplan in accordance with its own privacy practices.

The Greek Fisherman may receive information relating to your reservation, such as your name, contact details, booking date, booking time, number of guests and booking preferences, so that we can manage and fulfil your reservation.

We encourage you to review the privacy policy of any third-party service before submitting personal information through that service.

5. Why We Use Your Information

We may process personal information for purposes including:

  • Processing and managing restaurant reservations
  • Responding to enquiries
  • Communicating with you regarding a reservation
  • Managing events, functions and special bookings
  • Administering our VIP or loyalty programme
  • Managing loyalty points, rewards and benefits
  • Sending birthday or loyalty benefits where applicable
  • Sending newsletters, promotions, event invitations and restaurant updates where permitted
  • Providing customer service
  • Improving our website, services and customer experience
  • Understanding how visitors use our website
  • Maintaining website security and preventing fraud or misuse
  • Maintaining appropriate business and transaction records
  • Complying with tax, accounting, legal and regulatory requirements
  • Establishing, exercising or defending legal rights

We will only process personal information where there is an appropriate lawful basis for doing so.

6. Marketing Communications

Where you have subscribed to our newsletter, joined a programme through which marketing communications are provided, or where we are otherwise legally permitted to communicate with you, we may send you information about:

  • Restaurant news
  • Events
  • Promotions
  • Special menus
  • VIP offers
  • Invitations
  • Other relevant offers from The Greek Fisherman

You may unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting us at info@greekfisherman.co.za.

Opting out of marketing communications will not prevent us from sending communications that are necessary for an existing reservation, transaction or customer service matter.

7. VIP and Loyalty Programme

If you participate in The Greek Fisherman VIP programme, we may process information necessary to administer your membership and benefits.

This may include:

  • Your identity and contact information
  • Your birthday where required for birthday benefits
  • Your VIP membership details
  • Visits and qualifying transactions
  • Loyalty points earned or redeemed
  • Rewards and benefits provided
  • Marketing preferences

Information collected through the VIP programme will be used to operate the programme, communicate relevant benefits and offers, and maintain appropriate programme records.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

  • Enable essential website functionality
  • Remember user preferences
  • Maintain website security
  • Understand website traffic and usage
  • Measure website performance
  • Support embedded or third-party functionality
  • Measure the effectiveness of marketing, where applicable

Where required, non-essential cookies will only be used in accordance with your cookie preferences.

More information is available in our Cookie Policy.

9. Sharing Personal Information

We do not sell your personal information.

We may disclose information to trusted third parties where reasonably necessary to operate our business or provide our services.

These may include:

  • Online reservation providers such as Dineplan
  • Website hosting and technology providers
  • Website developers and support providers
  • Email and communication service providers
  • Analytics providers
  • Marketing service providers
  • Payment processors
  • Accountants, professional advisers and auditors
  • Government, law enforcement or regulatory authorities where disclosure is legally required

Third parties processing personal information on our behalf are expected to handle that information securely and only for authorised purposes.

10. International Processing

Some of the technology and service providers we use may store or process information outside South Africa.

Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that the transfer complies with POPIA and that appropriate safeguards are in place.

11. Data Security

We take reasonable technical and organisational measures to protect personal information against:

  • Loss
  • Unauthorised access
  • Unauthorised disclosure
  • Misuse
  • Alteration
  • Destruction

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

If we become aware of a security compromise involving personal information, we will take the steps required under applicable law.

 

12. Retention of Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or for as long as required by applicable legal, accounting, tax or regulatory obligations.

When information is no longer required, we may securely delete, destroy or de-identify it.

Different categories of information may be retained for different periods depending on their purpose and applicable legal requirements.

13. Your Rights

Subject to applicable law, you may have the right to:

  • Ask whether we hold personal information about you
  • Request access to your personal information
  • Request correction or updating of inaccurate information
  • Request deletion or destruction of information where legally permitted
  • Object to certain processing of your personal information
  • Withdraw consent where processing is based on consent
  • Object to direct marketing
  • Request information about how your personal information has been used
  • Lodge a complaint with the Information Regulator

Requests may be submitted to info@greekfisherman.co.za.

We may need to verify your identity before providing access to or making changes to personal information.

14. Information About Children

Our website and services are intended for a general audience and are not designed for the purpose of knowingly collecting personal information directly from children without appropriate authorisation.

Where personal information relating to a child is required in connection with a reservation or service, it should be provided by or with the authorisation of a parent, guardian or other competent person where required by law.

15. Third-Party Websites

Our website may contain links to third-party websites, services or social media platforms.

These third parties operate independently from The Greek Fisherman and may have their own privacy and cookie policies.

We are not responsible for the privacy practices of websites or services that we do not control.

16. Information Regulator

If you believe that your personal information has been processed in a manner that does not comply with POPIA, you have the right to lodge a complaint with the South African Information Regulator.

Information Regulator (South Africa)

Telephone: 010 023 5200
Email: enquiries@inforegulator.org.za
Address: Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, South Africa

You may also contact us first at info@greekfisherman.co.za, and we will endeavour to address your concern.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, business practices or legal obligations.

The latest version will be published on this website and the “Last updated” date will be amended accordingly.

18. Contact Us

For questions about this Privacy Policy or the way we process personal information, please contact:

The Greek Fisherman

78 Regent Road
Sea Point, Cape Town, 8005
South Africa

Email: info@greekfisherman.co.za
Telephone: +27 (0)21 418 5411